TelecomRadar Terms of Service
Last updated: 1 October 2026
§1 General Provisions
1. These terms of service (hereinafter: the Terms of Service) set out the rules for using the TelecomRadar website, available at telecomradar.pl (hereinafter: the Service). 2. The Service is operated by Miłosz Gołas, conducting business activity under the name DIGITAL SOLUTIONS MIŁOSZ GOŁAS, os. Na Lotnisku 1/29, 31-801 Kraków, Poland, NIP: 6321964756, REGON: 545258825 (hereinafter: the Owner). 3. The Owner can be contacted: a) via the contact form available at telecomradar.pl/kontakt, b) at the e-mail address: rodo@telecomradar.pl (in particular for matters concerning personal data, complaints and legal issues). 4. The Owner provides services by electronic means pursuant to the Polish Act of 18 July 2002 on Providing Services by Electronic Means (Journal of Laws of 2024, item 1513, consolidated text). 5. Using the Service requires reading these Terms of Service. A User who does not accept the Terms of Service should stop using the Service.
§2 Definitions
1. Service — the website available at telecomradar.pl, including all of its sub-pages. 2. Owner — the entity indicated in §1(2), acting as the service provider within the meaning of the Polish Act on Providing Services by Electronic Means and as the controller of personal data within the meaning of the GDPR; the rules of data processing are set out in the Privacy Policy. 3. User — any natural or legal person using the Service. 4. Operator — a telecommunications service provider whose offers are presented in the Service. 5. Operator Representative — a person authorized to accept orders on behalf of the Operator, in accordance with its terms and service procedures. 6. Contact Form — a form available in the Service that enables the User to send contact details to an Operator Representative or to the Owner. 7. Bonus Programme — a promotion organized and funded by the Owner, described in §8. 8. Consumer — a User who is a natural person performing a legal act not directly related to their business or professional activity (Article 22¹ of the Polish Civil Code). 9. Entrepreneur with consumer rights — a natural person running a business who enters into a contract directly related to that business but not of a professional nature for them (Article 385⁵ of the Polish Civil Code). Consumer provisions apply to such a User.
§3 Type and Scope of Services
1. The Owner provides the following services by electronic means through the Service, free of charge: a) comparison of fixed-line internet and television offers (including internet television, i.e. online TV) available in Poland, b) checking operator coverage at a specified address based on wholesale registry data, c) enabling contact with an Operator Representative via the Contact Form, including sending a service availability inquiry, for an address at which the Service shows no coverage, to the Representatives of all Operators partnered with the Service (§6 applies), d) publishing informational content (guides, articles) about the telecommunications market, with the option to add comments (subject to moderation), e) a free internet connection speed test (using the embedded fast.com tool), f) an interactive service picker, the result of which may be an inquiry sent via the Contact Form (§6 applies), g) a TV package comparison tool and a TV channel search engine, h) an EU roaming data usage calculator, i) a contract termination letter generator for operator contracts — the document is generated solely locally in the User's browser, the form data (including the PESEL number) is not sent to the Service's servers, and the generated document is a template only and does not constitute legal advice, j) sending a newsletter and e-mail notifications (e.g. about an approaching contract end date or satisfaction surveys) based on voluntary sign-up or separate consent, k) the Bonus Programme described in §8. 2. The Service is operated as part of the Owner's business activity. Use of the Service is free of charge for Users. The Owner may receive remuneration from Operators or their business partners, in particular a commission for forwarded inquiries or concluded contracts. Such remuneration does not affect the order of offers: the comparator sorts them by the criterion chosen by the User, by default by the total cost of the contract. Bonuses under the Bonus Programme are funded by the Owner from the Owner's own resources. 3. The Owner is not a party to any contracts concluded between the User and the Operator.
§4 Technical Requirements
1. To use the Service, the following are required: a) a device with internet access, b) a web browser in a current version (Chrome 111+, Firefox 111+, Safari 16.4+, Edge 111+), c) JavaScript and cookies enabled. 2. The Service is optimized for both mobile and desktop devices.
§5 Agreement for the Provision of Services by Electronic Means and Use of the Service
1. The agreement for the provision of a service by electronic means is concluded at the moment the User starts using a given service and is terminated at the moment the User stops using the Service, without the need to submit any additional statements. 2. A User of subscription services (newsletter, e-mail notifications) may terminate the agreement for such a service at any time and without giving a reason, by clicking the unsubscribe link included in every message or by contacting the Owner (§1(3)). 3. The User agrees to use the Service in accordance with its intended purpose, applicable law, and these Terms of Service. 4. The following are specifically prohibited: a) actions that may disrupt the functioning of the Service, b) use of automated tools for mass data extraction (scraping, bots), c) providing false information in forms, d) submitting unlawful content, including posting comments that are offensive, infringe third-party rights, or constitute advertising. 5. Comments on articles are published after moderation. The Owner may refuse to publish or may remove a comment that violates these Terms of Service. 6. The Owner reserves the right to block access to the Service for a User who violates these Terms of Service.
§6 Contact Form and Data Transfer
1. By sending an offer inquiry form, the User requests that the provided data (first name, surname if given, phone number, e-mail address, installation address, preferred contact time and — in the case of the service picker — the answers given in it) be passed to the selected telecommunications Operator for the purpose of presenting an offer. By sending a service availability inquiry form for an address at which the Service shows no coverage, the User requests that the installation address and first name be passed to the Representatives of all Operators partnered with the Service in order to verify whether they can provide services at that address, and that the remaining contact details be passed to the Representative of the Operator that confirms this availability, for the purpose of presenting an offer. Passing on the data is necessary to handle the inquiry. 2. Sending the form requires confirming that the User has read the Terms of Service and the Privacy Policy. Consents to marketing contact and to the newsletter are separate and voluntary — not granting them does not affect the handling of the inquiry. 3. Completing the form does not constitute entering into a contract with the Operator, nor does it create an obligation to purchase any service. 4. For an offer inquiry, the Owner forwards the User's contact data exclusively to the Representative of the Operator specified in the form. For a service availability inquiry, the installation address and the User's first name are received by the Representatives of all Operators partnered with the Service, and the remaining contact details exclusively by the Representative of the Operator that confirmed service availability. Only authorized Operator Representatives have access to the data, and they are required to process it solely for the purpose of handling the inquiry. 5. Data is processed in accordance with the Service's Privacy Policy. 6. After a service availability inquiry is sent, the Owner informs the User about the result of the verification and, when coverage appears at the given address, sends a one-time e-mail notification, which the User can opt out of using the link included in the messages concerning the inquiry.
§7 Prices and Offer Information
1. Information about offers, prices, promotions and technical parameters presented in the Service is provided for informational purposes only and does not constitute a commercial offer within the meaning of Article 66 § 1 of the Polish Civil Code, but rather an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. 2. Displayed prices may include discounts for e-invoicing and marketing consents, and may not account for certain surcharges (e.g. line maintenance fees). 3. The final terms of any contract, including the price, are determined directly between the User and the Operator. The Owner is not liable for any discrepancies between the information in the Service and the Operator's offer. 4. The Owner makes every effort to ensure that the presented data is up to date; however, the Owner does not guarantee its completeness or accuracy. 5. The order in which offers are presented in the comparison tool is based solely on objective criteria (including price, speed, technology and contract parameters) and on the filters and sorting selected by the User.
§8 Bonus Programme
1. The organizer and funder of the Bonus Programme is the Owner. Telecommunications Operators are not organizers or funders of the Programme, unless the terms of a specific promotion expressly state otherwise. 2. A bonus (e.g. a gift card, discount or cashback) is marked next to a specific offer in the Service. The type, value, validity period and any special conditions of the bonus are set out in its description visible next to the offer before the inquiry is sent. 3. The right to a bonus is acquired by a User who, cumulatively: a) sent an inquiry through the Service about an offer covered by the bonus during its validity period, b) concluded a contract with the Operator as a result of that inquiry, c) did not withdraw from the contract with the Operator, and the service was activated. 4. Acquisition of the right to a bonus is verified on the basis of confirmation that the contract was concluded and the service activated. The bonus is delivered within 30 days of positive verification, in a manner agreed with the User (e.g. electronically to the provided e-mail address). 5. The right to a bonus does not apply in the case of withdrawal from the contract with the Operator, its termination before service activation, or providing false data. 6. The bonus cannot be exchanged for a cash equivalent, unless its description states otherwise (e.g. cashback). 7. Complaints regarding the Bonus Programme are handled in accordance with §11. 8. The termination of the Bonus Programme or a change to its terms does not affect the rights acquired by Users who met the conditions before the change.
§9 Liability
1. The Owner is not liable for: a) decisions made by the User based on information from the Service, b) the content and actions of telecommunications Operators, c) interruptions in the operation of the Service caused by technical reasons not attributable to the Owner or by force majeure, d) damages resulting from improper use of the Service by the User. 2. The Owner is not liable for actions taken by Operators after the User's data has been passed to them via the Contact Form. 3. A document generated in the contract termination letter generator is a template prepared on the basis of publicly available operator terms and does not constitute legal advice. The Owner does not guarantee the effectiveness of a termination submitted on the basis of the template. 4. The limitations of liability set out in this section do not exclude or limit the Owner's liability that cannot be excluded under mandatory provisions of law, in particular towards Consumers, or liability for damage caused intentionally.
§10 Intellectual Property
1. All content published in the Service, including texts, graphics, page layout, software and databases, constitutes the intellectual property of the Owner or is used under appropriate licenses. 2. Logos, names and trademarks of telecommunications Operators presented in the Service are the property of the respective entities. Their use in the Service is solely informational and serves to distinguish the services of one Operator from the services of another Operator. 3. Logos, names and trademarks of television broadcasters and TV channels presented in the Service (in particular alongside television package offers) are the property of the respective broadcasters or their licensors. Their use is solely informational and serves to identify a specific channel or broadcaster within a TV package offered by a telecommunications Operator. The Owner is not affiliated with any broadcaster or channel and does not represent their official position. 4. Copying, distributing or commercially exploiting the content and data from the Service without the Owner's written consent is prohibited.
§11 Complaints
1. Complaints regarding the operation of the Service and the services provided by the Owner (including the Bonus Programme) may be submitted via the contact form available at telecomradar.pl/kontakt or to the e-mail address: rodo@telecomradar.pl. 2. A complaint should include a description of the issue and contact details enabling a response. 3. The Owner handles complaints without undue delay, no later than within 14 days of receipt, responding on paper or on another durable medium (e.g. by e-mail). Failure to respond within this period means that the Consumer's complaint has been accepted. 4. Complaints regarding services provided by telecommunications Operators should be directed to the relevant Operator.
§12 Out-of-Court Dispute Resolution
1. A Consumer may use out-of-court means of handling complaints and pursuing claims, in particular: a) applying to a permanent consumer arbitration court operating at the Trade Inspection Authority, b) applying to the voivodeship inspector of the Trade Inspection Authority to initiate mediation proceedings, c) using the free assistance of a district (municipal) consumer ombudsman or a non-governmental organization whose statutory tasks include consumer protection; information on amicable dispute resolution is available at polubowne.uokik.gov.pl. 2. In disputes with a telecommunications Operator, a Consumer may use the out-of-court consumer dispute resolution procedure conducted by the President of the Office of Electronic Communications (uke.gov.pl).
§13 Personal Data
The rules for processing Users' personal data are set out in the Privacy Policy available in the Service. The Privacy Policy is an integral part of these Terms of Service.
§14 Changes to the Terms of Service
1. The Owner reserves the right to amend these Terms of Service. 2. Users will be notified of significant changes via a notice in the Service at least 14 days before the changes take effect. Users of subscription services (newsletter, e-mail notifications) will additionally be notified of significant changes at the e-mail address they provided. 3. A User who does not accept the changes may stop using the Service at any time and terminate the agreements for subscription services before the changes take effect (§5(2)). 4. Continued use of the Service after the changes take effect constitutes acceptance of the changes.
§15 Operator Representative Accounts
1. The Service provides a panel for Operator Representatives and the administrator, used to handle User inquiries. 2. An Operator Representative account is created by the Owner after verifying the identity and authorization of the person concerned. Login takes place via a Google account (OAuth). 3. The Operator Representative is required to keep Users' data confidential and to process it solely for the purpose of handling inquiries, in accordance with §6 and the Privacy Policy. 4. The Owner may deactivate a Representative's account in the event of a violation of these Terms of Service, the end of cooperation, or at the Operator's request. The account agreement is terminated at the moment the account is deactivated.
§16 Final Provisions
1. Matters not regulated by these Terms of Service shall be governed by Polish law, in particular the Polish Civil Code, the Polish Act on Providing Services by Electronic Means, and the Polish Consumer Rights Act. 2. Disputes with Consumers and Entrepreneurs with consumer rights shall be resolved by the court having jurisdiction under the Polish Code of Civil Procedure (general or alternative jurisdiction at the Consumer's choice). 3. Disputes with other Users shall be resolved by the court having jurisdiction over the Owner's registered office. 4. These Terms of Service in this wording take effect on 1 October 2026 (the amendment of that date covers the description of the service availability inquiry: §3(1)(c) and §6, and the information on the Owner's remuneration: §3(2)). The previous wording was in effect from 1 September 2026, and the original version of the Terms of Service took effect on 1 April 2026. For Users who, on the date of publication, were using subscription services (newsletter, e-mail notifications), the changes take effect 14 days after notification, in accordance with §14(2).